Product Support Hub
Support: CookMate
Encountered a bug, need help configuring your installation, or have a feature suggestion? Our engineering and support team is ready to assist.
Direct Contact
Email Helpdesk
Send your logs, screenshots, or inquiry directly to our engineering team.
Email support.cookmate@4dc.servicesResponse Time
Within 24 business hours
All tickets are reviewed directly by the developers maintaining CookMate. Urgent regressions receive prioritized resolution.
Troubleshooting
Frequently Asked Questions
Can CookMate extract recipes from any website? +
CookMate is compatible with virtually all major culinary websites, cooking blogs, and food publications. It looks for standardized schema.org/Recipe data and uses semantic parsers to isolate ingredients, steps, and timings while stripping away advertisements and fluff.
How does hands-free kitchen assistant mode work? +
When you enter cooking mode, CookMate maximizes the display for legibility across the counter and enables on-device voice commands (e.g., 'next step', 'repeat', 'start timer'), allowing you to advance instructions without touching your screen with messy hands.
Does the grocery planner automatically combine ingredients from multiple recipes? +
Yes. When you schedule recipes for the week, CookMate aggregates identical items (e.g., combining 2 onions from one recipe and 3 onions from another into 5 onions total) and groups them by supermarket aisle for fast, organized shopping.
Can I use CookMate completely offline? +
Yes. All saved recipes, weekly meal plans, and grocery checklists are saved in a local SQLite database on your device, allowing full offline kitchen access.