Product Support Hub
Support: Drobely
Encountered a bug, need help configuring your installation, or have a feature suggestion? Our engineering and support team is ready to assist.
Direct Contact
Email Helpdesk
Send your logs, screenshots, or inquiry directly to our engineering team.
Email support.drobely@4dc.servicesResponse Time
Within 24 business hours
All tickets are reviewed directly by the developers maintaining Drobely. Urgent regressions receive prioritized resolution.
Troubleshooting
Frequently Asked Questions
Are my wardrobe photos kept private? +
Yes, absolutely. Your images are stored in a private, encrypted storage vault accessible solely by your authenticated account. They are never shared publicly or used to train public AI models.
How does automated background removal work? +
When you capture or upload a photo of a clothing piece, our on-device and edge vision models isolate the garment and remove the background in seconds, creating a clean digital garment card.
How do I create and save outfits? +
Open the Outfit Studio inside the app, select items from your tops, bottoms, shoes, and accessories, arrange them on the interactive canvas, and save the look with custom tags, seasons, and scheduled calendar dates.
How do peer outfit sharing and clothes exchange work? +
Peer sharing and clothes exchange are available on request. You can create private share links for specific outfits, share collections with friends, or opt into community swapping to coordinate garment loans and trades with peers.
How do I delete my account and data? +
Navigate to Profile > Settings > Privacy > Delete account. This immediately and permanently deletes all your wardrobe records, photos, and saved outfits from our servers.