Product Support Hub
Support: LibMate
Encountered a bug, need help configuring your installation, or have a feature suggestion? Our engineering and support team is ready to assist.
Direct Contact
Email Helpdesk
Send your logs, screenshots, or inquiry directly to our engineering team.
Email support.libmate@4dc.servicesResponse Time
Within 24 business hours
All tickets are reviewed directly by the developers maintaining LibMate. Urgent regressions receive prioritized resolution.
Troubleshooting
Frequently Asked Questions
How does physical book location tracking work? +
When you catalogue a physical book, you can assign it to a custom location hierarchy—such as 'Living Room > Main Bookshelf > Tier 2' or 'Storage Box #4'. You can filter your library by location at any time to see every book in a specific spot.
Can I import my existing library from Goodreads or a CSV file? +
Yes. LibMate includes a universal importer in Settings > Import & Export that accepts CSV exports from Goodreads, LibraryThing, and Calibre, automatically matching titles and book covers.
What e-book formats are supported by the integrated speed reader? +
LibMate supports DRM-free EPUB, PDF, TXT, and Markdown files. The speed reader parses the text stream and displays it via Rapid Serial Visual Presentation (RSVP) with customizable pacing and bionic focal points.
How does peer book loaning work? +
When you lend a book to a colleague or friend, mark it as 'Loaned' in the book details, select or enter the borrower's name, and optionally set a return target date. LibMate tracks the status and reminds you when a book is due.
Is my reading data stored on external cloud servers? +
No. LibMate uses a sovereign local-first SQLite database stored directly on your device. Your reading habits, book notes, and personal collection remain strictly private.