Product Support Hub
Support: DocuForge
Encountered a bug, need help configuring your installation, or have a feature suggestion? Our engineering and support team is ready to assist.
Direct Contact
Email Helpdesk
Send your logs, screenshots, or inquiry directly to our engineering team.
Email enterprise@4dc.servicesResponse Time
Within 4 business hours
All tickets are reviewed directly by the developers maintaining DocuForge. Urgent regressions receive prioritized resolution.
Troubleshooting
Frequently Asked Questions
What document formats does DocuForge support? +
DocuForge natively supports Open Document Format files (.odt, .ods, .odp), complex technical PDFs, scanned high-resolution TIFF/PNG drawings, and legacy DOCX files.
How does the free BYOK (bring your own key) model work? +
DocuForge is free to use without software licenses or page limits. You simply input your own API key for OpenAI, Anthropic, Google Gemini, or Mistral, or point to a free local LLM running in Ollama or vLLM. You pay only your direct API provider token costs, or run completely free on local hardware.
Does DocuForge store or train on my uploaded documents? +
No. DocuForge operates with an in-memory, zero-retention pipeline. Documents are processed in volatile memory and purged immediately upon conversion. We never store your documents or use them for model training.
Can I run DocuForge in an air-gapped on-premise environment? +
Yes. DocuForge is available as a self-hosted Docker container that runs completely offline with local models (e.g. Ollama or vLLM), ensuring strict compliance for defense, legal, and public sector deployments.